sevenslot Privacy Policy

This page describes what we collect when you use sevenslot and how we keep that data protected. We at sevenslot collect personal information—email, name, date of birth, address, phone number, and payment details—to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties.

Our servers may sit outside your jurisdiction; data transfers are encrypted using industry-standard TLS protocols. If you have questions about our privacy practices, contact our support team via live chat, email, or in-app messaging. We speak Indonesian, English, and Mandarin.

Your rights on sevenslot include access to your data, correction of inaccuracies, and deletion requests subject to legal retention requirements. This policy applies to all account holders on our platform.

What we collect on sevenslot

When you open an account on sevenslot, we collect:

• Identity information: Full name, date of birth, email address, phone number
• Address information: Residential or mailing address for verification and regulatory compliance
• Payment details: Bank account numbers, DANA / e-wallet / mobile banking / local payment / online payment / e-wallet wallet identifiers, or card details (we do not store full card numbers; payment processors handle that)
• Gameplay data: Bets placed, outcomes, game history, table participation, and withdrawal requests
• Device and usage data: IP address, browser type, device type, login times, and session duration for security monitoring

We collect this information to verify your identity (Know Your Customer / KYC requirements), process deposits and withdrawals, detect fraud, comply with anti-money-laundering regulations, and maintain our Result Archive. We do not collect more data than necessary to operate sevenslot and meet our legal obligations.

How we use your data on sevenslot

We at sevenslot use your information for the following purposes:

• Account operations: Deposit processing, withdrawal verification, and account access
• Regulatory compliance: Anti-money-laundering checks, sanctions screening, and record-keeping
• Fraud prevention: Detecting duplicate accounts, suspicious payment patterns, and collusion
• Customer support: Responding to inquiries via live chat, email, or in-app messaging in Indonesian, English, or Mandarin
• Result archiving: Recording all game outcomes so you can verify your history and we can resolve disputes
• Security monitoring: Tracking login attempts, IP changes, and unusual account activity

We do not use your data for marketing without your explicit consent. We do not sell, rent, or share your personal information with third parties except where required by law (e.g., law enforcement requests) or to processors who handle payments, hosting, or customer support on our behalf.

At sevenslot, we treat your data as a trust. Encryption, access controls, and regular audits protect your information from unauthorised access.

Data security and retention

We at sevenslot encrypt all data in transit using TLS 1.2 or higher. Your password is hashed; we do not store plain-text passwords. Our servers are protected by firewalls and access controls. Only authorised staff can access customer data, and access is logged. We undergo regular security audits to identify and fix vulnerabilities.

We retain your personal information for as long as your account is active plus a period of seven years to comply with anti-money-laundering regulations and tax law. After that retention window, we delete personal data unless legal holds prevent deletion. Gameplay history is maintained in our Result Archive indefinitely for dispute resolution and regulatory purposes.

Your rights on sevenslot

You have the right to:

• Access your data: Request a copy of all information we hold about you. Contact our support team with your request.
• Correct inaccuracies: If your name, address, or payment details are wrong, update them in your account settings or ask our support team.
• Delete your account: You can request account closure. We will delete personal data subject to legal retention periods. Outstanding disputes or withdrawals may delay deletion.
• Restrict processing: You can ask us not to use your data for certain purposes (e.g., to opt out of non-essential communications).
• Data portability: You can request your data in a portable format suitable for transfer to another service.

To exercise these rights, contact our support team via live chat, email, or in-app messaging. Include your account ID and a description of your request. We will respond within 7–14 business days. Some requests may be delayed if they conflict with legal obligations or active disputes.

Third-party processors and data transfers

We use third-party processors to handle payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet payment networks), hosting (cloud servers), customer support, and live-dealer video streaming. These processors may store data in jurisdictions outside Indonesia. We require all processors to meet data protection standards equivalent to our own and to execute data processing agreements.

Our live-dealer studios in Jakarta, Surabaya, Bandung, Medan, and Semarang transmit video streams to our platform. These streams are encrypted. Dealers have access to player usernames and bet amounts but not full account details.

Contact and updates

If you have questions about our privacy practices, contact our support team. We speak Indonesian, English, and Mandarin and respond via live chat (fastest), email, or in-app messaging. For urgent privacy concerns, email our support address with the subject "Privacy Request."

We may update this policy from time to time. We will notify active account holders of material changes via email or in-app notification. Your continued use of sevenslot after an update constitutes acceptance of the new policy.

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